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How 366bet Handles Your Personal Information

When you open an account with 366bet, we collect certain personal details to keep your account secure and your transactions running smoothly — including payment activity through bKash, Nagad, and Rocket.

Account data protectionbKash, Nagad, Rocket transaction privacyYour right to access or delete dataCookie and device data clarity
366bet How 366bet Handles Your Personal Information
DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Security is built into every layer of your account — from the moment you log in on your phone to the moment a Rocket withdrawal clears. Here is how we approach data handling in practice, not just in policy.

Account Security

Your account is protected with OTP verification on login. If we detect a new device or an unfamiliar location, we prompt re-authentication before any session continues.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand which parts of the site need improvement. You can manage cookie preferences in your browser settings at any time.

Data Retention

We keep your transaction data — including bKash and Nagad transfer references — only as long as required for account verification and applicable compliance periods. When retention is no longer needed, records are deleted.

Requesting Changes

You can request access to your stored data, ask for corrections, or ask for deletion through live chat or the email channel. We action privacy requests within the timeframe confirmed at submission.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. Reach out through any of the channels below and mention your account details so we can locate your records quickly.

Live Chat Start a live chat session from your account dashboard. Share your registered phone number so the agent can pull your data record without delay.
Email Support Send your privacy request by email. Include your registered bKash or Nagad number and the specific data action you need — access, correction or deletion.
Account Help Centre The Help Centre inside your account has a dedicated privacy request form. Fill it in, submit, and we will respond within the period stated in the form confirmation.

Common Questions About Your Privacy at 366bet

These are the questions we hear most often about how your data is handled. If something here does not cover your situation, reach out through live chat or email with your account details.

We collect your name, phone number, email address, and the payment method you register — such as your bKash or Nagad wallet number. This is used to verify your identity and match your transactions.

We do not sell your data. We share it only with payment processors handling your bKash, Nagad, or Rocket transfers, and with identity verification services where required to maintain your account.

Transaction records, including mobile wallet references, are kept for the period required under applicable financial rules. Account access logs are reviewed periodically and removed when retention is no longer necessary.

Yes. Submit a data access request through live chat or email. Include your registered phone number so we can locate your account record and respond within the confirmed timeframe.

Send a deletion request through the Help Centre form or by email. Note that some records — such as Rocket or Nagad transaction references — may need to be retained for compliance before full deletion can proceed.

We use session cookies for account continuity and analytics cookies to improve the site. You can disable non-essential cookies through your browser settings; session cookies are needed for your account to work correctly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.